Shipping Policy
At Precision Bio Research, we aim to process and ship orders accurately, securely, and as efficiently as possible. This Shipping Policy explains how we handle order processing, delivery, tracking, and shipping-related issues.
By placing an order through precisionbioresearch.com, you agree to the terms outlined below.
1. Order Processing
We review and process orders during normal business days, excluding weekends and recognized holidays.
Processing time may vary depending on:
- Order volume
- Product availability
- Payment verification
- Address verification
- Fraud-prevention review
- Carrier availability
Once we prepare an order for shipment, customers will generally receive a shipping confirmation with available tracking information.
2. Shipping Methods
We present available shipping methods, carrier options, and applicable shipping charges during checkout when available.
The shipping carrier provides delivery estimates, which Precision Bio Research does not guarantee.
Carrier delays may occur due to weather, transportation disruptions, holidays, service interruptions, or other circumstances outside our control.
3. Shipping Charges
Shipping costs are calculated based on factors such as:
- Delivery destination
- Package size and weight
- Selected shipping method
- Carrier rates
- Any applicable handling or service requirements
The final shipping charge will be shown before you complete your order.
4. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review all shipping details carefully before submitting an order.
Precision Bio Research is not responsible for delivery delays, failed deliveries, or lost shipments resulting from:
- Incorrect addresses
- Incomplete addresses
- Invalid postal or ZIP codes
- Missing apartment, suite, or unit numbers
- Incorrect recipient information
If you notice an address error after placing an order, contact us as soon as possible. We cannot guarantee we can change an address once an order has entered processing or been transferred to the carrier.
5. Order Tracking
When tracking is available, we will send tracking details to the contact information provided during checkout.
The carrier controls tracking updates. In some cases, tracking information may take time to appear after we create a shipping label.
Customers should contact the applicable carrier directly for detailed information once a shipment is in transit.
6. Delivery Estimates
Any delivery timeframe displayed during checkout or provided by a carrier is an estimate only.
Precision Bio Research cannot guarantee a specific delivery date once a package has been transferred to the shipping carrier.
Delivery may be affected by:
- Weather conditions
- Carrier delays
- Holiday shipping volume
- Transportation disruptions
- Address verification issues
- Regional service interruptions
- Customs procedures, where applicable
7. Delayed Shipments
If a shipment appears delayed, customers should first review the carrier’s tracking information.
A delay in carrier tracking does not necessarily mean that a package has been lost.
If tracking has not updated for an extended period, please contact us with your order number so we can review the available shipment information.
8. Lost or Missing Packages
Precision Bio Research will help customers review shipments that appear to be lost in transit.
A shipment may need to remain without movement for a carrier-defined period before we can consider it lost.
If a carrier confirms that a package has been lost, we will evaluate any replacement, refund, or other resolution under our applicable store policies and the circumstances of the shipment.
We are not responsible for packages the carrier marks as delivered but that are later reported missing, except where required by applicable law.
9. Damaged Shipments
Customers should inspect their package after delivery.
If an order arrives damaged, please contact Precision Bio Research promptly and provide:
- Order number
- Description of the issue
- Photos of the shipping package
- Photos of the affected product
- Photos of the shipping label, where relevant
Claims submitted without sufficient supporting information may be difficult to verify.
We will determine any replacement or resolution after reviewing the available documentation.
10. Returned or Undeliverable Packages
Packages may be returned to us if:
- The address is incorrect
- Delivery is refused
- The package is not collected
- The recipient is unavailable
- The carrier determines the address is undeliverable
If a package is returned, additional shipping charges may apply if the customer requests reshipment.
Original shipping charges may not be refundable where the shipment was correctly dispatched to the address provided at checkout.
11. International Shipping
International shipping availability, where offered, may depend on destination, carrier service, and applicable laws or restrictions.
International customers are responsible for understanding any local import rules applicable to their destination.
Where applicable, customers may also be responsible for:
- Customs duties
- Import taxes
- Brokerage charges
- Clearance fees
- Other destination-specific costs
Precision Bio Research does not control customs processing times and cannot guarantee clearance or delivery of international shipments.
12. Shipping Restrictions
We reserve the right to decline, cancel, or restrict shipment to any location where fulfillment may conflict with:
- Applicable laws
- Carrier restrictions
- Product-specific limitations
- Payment or fraud-prevention requirements
- Internal compliance procedures
An order confirmation does not guarantee we can ship an order to every destination.
13. Product Handling During Transit
Products are packaged with reasonable care to help maintain integrity during normal shipping and handling.
Customers are responsible for reviewing product-specific storage and handling documentation after delivery.
Shipping conditions and storage recommendations should not be interpreted as instructions for human or veterinary use.
14. Ownership and Delivery Responsibility
Once an order has been transferred to the carrier, the carrier primarily controls shipment progress and delivery handling.
Precision Bio Research will make reasonable efforts to assist with legitimate shipping issues, but we cannot control carrier operations after dispatch.
15. Order Changes and Cancellations
Submit requests to change or cancel an order as quickly as possible.
We cannot guarantee modifications or cancellations once an order has:
- Entered fulfillment
- Been packaged
- Received a shipping label
- Been transferred to the carrier
16. Research Use Only
Products offered by Precision Bio Research are intended strictly for laboratory research and analytical purposes only.
They are not intended for human or veterinary use and are not intended for diagnostic, therapeutic, clinical, cosmetic, or household applications.
17. Contact Us
If you have questions about an order, shipment, tracking status, or delivery issue, please contact Precision Bio Research through the Contact Us page on our website.
Website: https://precisionbioresearch.com/
Please include your order number when contacting us about a shipment so we can assist you more efficiently.