Privacy Policy
Precision Bio Research respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, place an order, contact our team, or interact with our online services.
By using this website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the website.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account login details
- Order and transaction information
- Product inquiries
- Customer service communications
- Business or laboratory information voluntarily submitted by you
We may also collect limited technical information automatically when you visit the website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Time spent on the website
- General geographic location
- Cookie and session information
2. How We Use Your Information
Precision Bio Research may use collected information to:
- Process and fulfill orders
- Confirm payments and transactions
- Arrange shipping and delivery
- Create and manage customer accounts
- Respond to product or order-related questions
- Provide customer service
- Send order confirmations and shipment updates
- Improve website performance and navigation
- Maintain website security
- Detect suspicious or unauthorized activity
- Comply with applicable legal and administrative obligations
- Maintain internal business and transaction records
We may also use your information to send marketing communications when you have chosen to receive them. You may unsubscribe at any time by using the link included in the message or contacting us directly.
3. Order and Payment Information
When you place an order, certain information is required to complete the transaction, including your contact, billing, shipping, and order details.
Payments may be processed through third-party payment providers. Precision Bio Research may not directly store complete payment card information. Payment processors handle financial details according to their own privacy policies, security procedures, and service terms.
We recommend reviewing the privacy policy of the payment provider presented during checkout.
4. Shipping and Order Fulfillment
We may share necessary information with shipping carriers, fulfillment partners, and logistics providers to process and deliver your order.
This information may include:
- Customer name
- Shipping address
- Telephone number
- Email address
- Order reference
- Delivery instructions
These service providers are given only the information reasonably required to complete delivery and related services.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, session tools, and similar technologies to support website functionality and improve the user experience.
Cookies may help us:
- Remember account or cart preferences
- Maintain secure login sessions
- Understand website traffic
- Analyze page performance
- Identify technical issues
- Measure marketing effectiveness
- Improve website usability
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality, account access, or checkout performance.
6. Analytics and Website Performance
We may use third-party analytics tools to better understand how visitors interact with the website. These tools may collect information such as device type, browser information, pages visited, session duration, and general location data.
Analytics information is used to improve site structure, product navigation, page speed, content quality, and overall website performance.
Third-party analytics providers process information according to their own privacy terms.
7. How We Share Information
Precision Bio Research does not sell personal information to advertisers.
We may share information with trusted service providers that assist us with:
- Website hosting
- Payment processing
- Order fulfillment
- Shipping
- Email delivery
- Customer support
- Website analytics
- Fraud prevention
- Information security
- Business administration
We may also disclose information when reasonably necessary to comply with a lawful request, protect our legal rights, investigate suspected fraud, enforce website terms, or protect users and business operations.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on:
- Order history
- Account status
- Customer service records
- Payment and transaction records
- Fraud prevention needs
- Legal or accounting obligations
- Contractual requirements
When information is no longer required, we may delete, anonymize, or securely archive it as appropriate.
9. Information Security
Precision Bio Research uses reasonable administrative, technical, and organizational safeguards to help protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.
However, no website, storage system, or internet transmission method can guarantee complete security. Customers are responsible for protecting their account credentials and should contact us promptly if they suspect unauthorized access to their account.
10. Your Privacy Choices
Depending on your location and applicable requirements, you may have the ability to request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of certain personal information
- A copy of information you provided
- Withdrawal from marketing communications
- Restriction of certain processing activities
- Closure of your customer account
Some information may need to be retained for transaction records, fraud prevention, dispute resolution, accounting, or other legitimate administrative purposes.
To submit a privacy request, contact us using the information listed below. We may need to verify your identity before completing the request.
11. Marketing Communications
You may receive promotional emails only when you have subscribed, created an account with relevant preferences, or otherwise agreed to receive marketing communication.
You can unsubscribe by:
- Clicking the unsubscribe link in an email
- Updating your account preferences
- Contacting our support team
Unsubscribing from marketing messages will not stop essential communications related to orders, payments, account security, or customer service.
12. Children’s Privacy
This website is not directed toward children. We do not knowingly collect personal information from individuals under the age of 18.
If we learn that personal information has been submitted by a minor, we may take reasonable steps to delete it. A parent or legal guardian who believes a minor has provided information may contact us directly.
13. Third-Party Websites
Our website may contain links to external websites, service providers, payment platforms, or social media pages.
Precision Bio Research does not control the privacy, security, content, or data practices of third-party websites. Visiting an external website is subject to that website’s own privacy policy and terms.
14. Business Transfers
If Precision Bio Research is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction.
Any transferred information would remain subject to applicable privacy obligations and the terms communicated to users.
15. Research Product Information
Information collected through this website is used for order administration, customer support, website operations, and related business purposes.
This Privacy Policy does not replace the research-use restrictions, product disclaimers, storage instructions, or terms displayed elsewhere on the website. All products are offered strictly for laboratory research purposes and are not intended for human or veterinary use.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, or administrative requirements.
The revised version will be posted on this page with an updated effective date. Continued use of the website after an update indicates acknowledgement of the revised policy.